Privacy Policy

Last Updated: 01/07/2026

1. Introduction

Brighton Physiotherapy Clinic ("BPC", "we", "our", or "us") is committed to protecting your privacy and managing your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our services or website, you consent to the collection and handling of your personal information as outlined in this Privacy Policy.

2. Collection of Personal Information

We collect personal information that is necessary to provide safe and effective healthcare services.
Information we may collect includes:

  • Your name, address, date of birth and contact details.

  • Emergency contact information.

  • Medicare, private health insurance and other funding details.

  • Relevant medical history and health information.

  • Referral information from your GP, specialist or other healthcare providers.

  • Information relating to appointments, treatment plans and clinical notes.

  • Payment and billing information.

  • Information submitted through our website, online booking system or email correspondence.
    Where possible, we collect personal information directly from you. In some cases, information may be obtained from your referring practitioner, insurer, employer, case manager or another healthcare provider with your consent or where authorised by law.

3. How We Use Your Personal Information

Your personal information may be used to:

  • Provide physiotherapy assessment, treatment and rehabilitation services.

  • Manage appointments and communicate with you regarding your care.

  • Process payments and issue invoices.

  • Process claims through Medicare, private health insurers, WorkCover, DVA, CTP insurers or the NDIS where applicable.

  • Maintain accurate clinical records.

  • Communicate with your nominated healthcare providers regarding your treatment, where appropriate.

  • Meet our legal, professional and regulatory obligations.

  • Improve the quality of our services.

4. Disclosure of Personal Information

Your personal information may be disclosed where necessary to:

  • Treating physiotherapists and authorised clinic staff.

  • Your GP, specialist or other healthcare providers involved in your care.

  • Medicare, private health insurers, WorkCover, CTP insurers, DVA or the NDIS where required.

  • Pathology or imaging providers where appropriate.

  • Secure third-party providers who assist with appointment bookings, practice management software, payment processing, IT support or cloud data storage.

  • Government authorities or regulators where required by law.
    We will not sell or rent your personal information to third parties.

5. Storage and Security

Brighton Physiotherapy Clinic takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Information may be stored securely in electronic practice management systems and, where applicable, in physical records secured within our clinic.
Access to personal information is restricted to authorised personnel who require it to perform their duties.

6. Website Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.
Cookies help us understand how visitors use our website and may assist with website performance and analytics.
Most web browsers allow you to disable cookies if you choose.

7. Third-Party Websites

Our website may contain links to external websites for your convenience.
Brighton Physiotherapy Clinic is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.

8. Marketing Communications

From time to time, Brighton Physiotherapy Clinic may send information relating to our services, clinic updates or health information that may be relevant to you.
You may opt out of receiving marketing communications at any time by:

  • Following the unsubscribe instructions contained in our emails; or

  • Contacting the clinic using the details below.
    Please note that opting out of marketing communications will not affect essential service communications, including appointment reminders, invoices or information relating to your ongoing treatment.

9. Access to Your Personal Information

You may request access to the personal information we hold about you or request that inaccurate information be corrected.
Requests should be made in writing using the contact details below. We will respond within a reasonable timeframe and in accordance with applicable privacy legislation.
In some circumstances, access may be refused where permitted by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be available on our website and will include the date of the most recent update.

11. Contact Us

If you have any questions about this Privacy Policy or how Brighton Physiotherapy Clinic manages your personal information, please contact us:

Privacy Officer
Brighton Physiotherapy Clinic
374 Brighton Road
Hove SA 5048
Phone: (08) 8296 4466
Email: admin@brightonphysiotherapy.au